Goodacre Place - Support Worker - Casual on Call

Goodacre Place · Smithers, British Columbia
Department Goodacre Place
Employment Type Casual on Call
Minimum Experience Entry-level

Smithers Community Services Association is a non-profit organization that believes in raising the bar on what it means to do a good job.  As a member of the Smithers Community Services team, you are fully engaged in your work, you take personal responsibility for your experience with the Association, you are a professional who operates from a place of ethics and integrity and you are prepared to evolve, change and grow as a result of working here.

PROGRAM:             Goodacre Place Supportive Housing

POSITION:               Support Worker - Casual on Call - COVID Vaccination Required


Goodacre Place Supportive Housing is a 22 unit supported housing project offering long-term tenancies and short-term emergency stays for people who are experiencing homelessness or who are at risk of becoming homeless.

Goodacre Place Supportive Housing is developed in partnership with BC Housing, the Town of Smithers and Smithers Community Services Association. Together we provide program participants with affordable housing, meals, case planning, social and recreation activities, and other training and workshops.  The units are bachelor style and designed for single occupancy, two are wheelchair accessible.

To be considered eligible for supportive housing an individual must be experiencing homelessness or be at risk of becoming homeless.


The Support Worker will work directly with program participants to provide the supports needed to help them remain appropriately housed.  The Support Worker is responsible for case planning, meal preparation and service, housekeeping, and other duties as required. 


            Reports To:                    Goodacre Place Supportive Housing Manager

            Direct Reports:             None


  • Provide supports to Program Participants, to help maintain their occupancy, including:
    • Case planning and Program Participant needs assessment;
    • Room de-cluttering, normal cleaning and maintenance, including laundry;
    • Preparation of repayment plans for outstanding Program Accommodation payments or other debts;
  • Provision of individual or group support services such as life skills, community information, social and recreational programs;
  • Connection to community supports and services such as education, employment, health and life skills and independent residential tenancy opportunities when appropriate;
  • Assistance with obtaining Income Assistance, Pension Benefits, Disability Benefits, BC Identification Card, and establishing a bank account as appropriate
  • Other support services as may be determined in enhancing the Program Participant’s ability to maintain a healthy, independent life and eventually maintain a productive independent tenancy.

The Support Worker also provides:

  • Encouragement to participants to help with maintaining the facility
  • Front desk security services and measures including wellness checks
  • Assistance with meal service (cold breakfast, hot dinner)
  • Housekeeping and laundry
  • Completes data entry and progress notes as required.
  • Adheres to all Health/Safety and Emergency procedures including universal precautions.
  • Attends staff meetings and actively participates in discussions, presentations, chair and minute taking as needed.
  • Performs other related duties as required.





  • Some training and experience in a similar position or a combination of relevant training and experience an asset.

Knowledge and Experience


  • Knowledge of and/or experience with people who are experiencing homelessness and homelessness related issues.
  • Knowledge and experience with trauma and crisis management 
  • Knowledge of First Nations culture an asset.
  • First aid, Non-Violent Crisis Intervention, Food Safe, WHMIS, 

Skills and Abilities


  • Able to:
    • effectively engage with multi-barrier adult clients; employ crises intervention skills and active listening skills
    • demonstrate the ability to work well independently in high demand capacity
    • apply solid personal boundaries and limit setting
  • Self directed and works well independently and as part of a team.
  • Possesses excellent written and verbal communication skills.
  • Motivated, well organized and detail orientated with the ability to prioritize.
  • Demonstrates the ability to interact positively with SCSA board, staff, clients and the public in person and over the telephone; ensuring others are atreated with compassion, dignity and respect at all times.
  • Basic Level 1 technical skills required


Working Conditions


  • Shift work that involves day time, evening and overnight shifts
  • Potential for on-call hours of work
  • Work requires moderate level of physical effort and/or dexterity, e.g. using or moving medium weight (5 – 10 kg.) equipment or materials, reaching overhead, bending/stooping, lifting, working from ladders etc.


Personal Qualities


The team members at Smithers Community Services Association possess similar personal characteristics while at the same time are encouraged to bring their diverse thoughts, opinions and styles to their work.  We highly value our team members and support each person to be successful in their role.  Individuals who possess the following qualities are the best fit in our organization.


You are:

  • Grounded in a people-first approach, working diligently to achieve the goals and objectives of the clients and the organization
  • Open, self-aware and authentic with a desire to nurture this in others
  • A strategic, critical thinker, accountable for your actions, modeling personal responsibility and initiative in your decision-making
  • Flexible in your style, take pride in your work and contribute with the whole team in mind
  • Focused on genuine dialogue that is collaborative and straight-forward with an insatiable curiosity about the people and the community you serve
  • Collaborative, proactive and solution-focused in your approach, with the intent to find win/win solutions



  • Be familiar with and adhere to the philosophy, policies and procedures of the Association.
  • Represent the Association positively and professionally at all times.
  • Understand and be committed to terms of confidentiality, and sign a pledge of confidentiality.
  • Undergo a Criminal Record Search as and when required by the Association
  • Actively participate in regular performance evaluations.
  • Possess a valid Class 5 Driver’s License.

REVISED DATE:    February 2022

Thank You

Your application was submitted successfully.

  • Location
    Smithers, British Columbia
  • Department
    Goodacre Place
  • Employment Type
    Casual on Call
  • Minimum Experience